An iPhone screen is like a heart: easily broken and expensive to fix

The thing that I have been dreading since I first got my iPhone finally happened last week.

I broke the screen.

Now maybe I’m looking at this calamity the wrong way. My dad always says the two best days in a boat owner’s life are the day he buys his first boat the day he sells his first boat. Maybe breaking an iPhone is just a rite of passage that all Apple-addicts must go through at some point in order to reach full emotional maturity.

Or maybe I’m just a freaking idiot because I broke it while walking Rosie. In stilettos. Which, in hindsight, was perhaps not my smartest plan. She saw another dog and took off, and I flailed wildly to keep my balance, in the process dropping my phone. Face down. On the concrete.

But even then, I didn’t panic. As a major klutz, that was not the first brush with concrete that my phone has suffered. And in each previous plummet, it survived unscathed, with perhaps a scratch on the screen protector.

But not this time. This time, the entire face was shattered. And with it, any veneer of cool that I had possessed that day.

So I did what I always do in times of emotional and financial crisis: I called my daddy. Who patiently waited out my sobs, then postulated the theory that the evil goose that’s been stalking me was really to blame for the broken phone.

Then he told me that it really wasn’t so bad in the long run. My grandmother broke her ankle walking Rosie last year (which, to be fair, was because she insisted on walking over a patch of ice to try to find Rosie some un-snow-covered grass to pee on, despite my repeatedly telling her that Rosie LIKES peeing on snow), had surgery to correct it, got a MRSA infection in the bone, and almost lost her foot. A year later, she’s FINALLY walking on her own and doing fine, but in the grand scheme of things, a broken iPhone is NOT the worst Rosie-related catastrophe in the world.

Who knew the face of evil could be so cute?

And while he’s probably right, I’m broke. And don’t have a landline. And use my cell phone for EVERYTHING under the sun. Literally. It’s a phone, an internet device, a mobile hotspot, a music player, a camera, a mirror, a coaster, a Frisbee, etc.  Seeing me without my phone in my hand would be like seeing my dad without a Starbucks cup. Like seeing my mom without makeup on. Like seeing Jesus without his crown of thorns. Like seeing Dan Snyder without his cloven hoofs and devil horns.

It would just be confusing and wrong. And while the phone still technically worked, every time I looked at that cracked screen, it broke my heart a little.

So under my dad’s advisement, I went to the Verizon store and lied through my teeth. Which, I’ve found, is ALWAYS the best policy when dealing with Verizon. My mother and I are still on a family plan together and I’m technically not allowed to do ANYTHING with the account, so lie number one was that my name is Carole.

Which, because my mother refuses to deal with Verizon AT ALL under ANY circumstances, is a lie that I’m used to. I now know her social security number, Verizon account password, bra size, the vision restrictions on her driver’s license, the airspeed velocity of an unladen swallow and any other random information that they might ask for to access the account.

Then came lie number two, which was a result of my cardinal rule when dealing with Verizon:  NEVER admit to breaking your own phone. If you do that, you’re not getting a new one, even with the insurance. Instead, I decided to play two truths and a lie. I said that I’m a teacher (true), and a kid was playing with my phone at school that day (also true), and that the kid dropped it and it broke (LIE). Then I batted my eyelashes and asked, in my best Blanche Dubois, “I have always depended on the kindess of strangers,” damsel-in-distress way, if there was ANYTHING that they could do to help me.

Normally, that works.

And had it been ANY other kind of phone, it would have worked in this situation as well, but unfortunately, Apple is its own entity unrelated to Verizon. And the Verizon store can’t give me a new iPhone, no matter how cute I am or how pathetic my story is.

At which point, I dropped the “oh please help me Mr. Big Strong Man” act and was all business.

Which meant calling the Apple insurance company, telling them the same lie (hey it MIGHT have worked this time around. Plus the Verizon store guy was still there and in case I needed to pull the damsel-in-distress thing in the future, I didn’t want him to know I’d lied), and finding out that iPhone insurance means you get a BRAND NEW REPLACEMENT PHONE THE VERY NEXT DAY.

I was ecstatic! I did a little happy dance! I cried tears of pure joy! I hugged the Verizon store guy!

Then they told me about the $200 deductible.

Of course, with the way my mind words, I hear $200 and immediately convert that into two Springsteen tickets (or one plus Ticketmaster fees).

Then I convert it into the number of pairs of shoes I could buy (3-4). But I’m not giving up either of those, and I couldn’t live with the cracked screen, so it was better to give up two weeks worth of groceries instead. I’ve been losing weight for summer anyway. Who REALLY needs to eat?

New iPhone it was.

And, wonder of wonders, miracle of miracles, the next day, when I got home from school, a BRAND NEW IPHONE was waiting for me, ready to use! It wasn’t even a refurbished one like when you have to go through Verizon for the insurance. And, because unlike all things PC, Apple does NOT suck, restoring it to the old, broken iPhone’s backup was a piece of cake.

And all was again right with the world.

The new phone, however, does have a far more protective case on it. And I suppose the real lesson that I should have learned is to change my shoes before I walk Rosie after school. Which, let’s face it, probably isn’t going to happen. Because, as the old 80s Saturday Night Live Billy Crystal sketches always said, “It is better to look good than to feel good.”

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