I hate FiOS… Comcast, baby PLEASE come home!

Dear Comcast,

Well, you said I’d be sorry for leaving you for FiOS, and you were right. This isn’t easy for me to say. I’m not used to crawling back to my exes. But I was wrong to leave you. I miss you, and I want you back.

When you first moved into Cable TV Montgomery’s old building in my neighborhood, I didn’t really notice much difference between you and CTM.  Sorry, I’m just being honest.  I was a kid—what did I know?

But I definitely remember running into you again in college. When you got to the University of Maryland, you were the biggest deal around, which is saying a lot considering we were there when the Terps won the NCAA basketball championship!

Everyone wanted you, and I was the one who was lucky enough to get you. I still remember how special I felt when we would spend time in my dorm room together. We made everyone who still had aluminum foil covered rabbit ears on their televisions so jealous.

Our relationship weathered some incredibly difficult times. You were there with me through September 11—I remember how I felt when you told me what had happened, but you were there with me that whole awful day, reassuring me that it would all be okay. Don’t think that my leaving meant that I didn’t appreciate any of that. I do. And I always will.

I know that you were shocked when I told you it was over between us. Please know that it wasn’t that you did anything wrong specifically. We were fine together. But by the time I left you, we had been together so long that it felt like the spark was gone. And I’m not going to lie, you really hurt me when I wanted us to move to Xfinity together, and you told me that you weren’t ready for that.

If I’m being totally honest, that’s what sent me into the arms of FiOS. You and I had been together for over ten years, and I felt like you weren’t ready to commit to taking that next step with me. And if you weren’t ready then, I felt like you wouldn’t ever be ready. And I didn’t want to spend my whole life waiting for something that wasn’t going to happen.

That’s when I met FiOS. I wasn’t looking to leave; FiOS just showed up at my door one day. Literally. It came knocking at my door, promising me all the things that you weren’t giving me. Fiber Optic speed. More high definition programming. A multi-room DVR. Lower prices than you had. And a commitment to all of that, right away, when after ten years, you still couldn’t give me that. I mean, you didn’t even have Comedy Central in HD. I felt like you were never going to change.

When FIOS and I first got together, I thought I was so happy. Everything felt perfect. I should have known better though. When something seems too good to be true, it usually is.

And in this case, it definitely was. The honeymoon ended quickly. FiOS had much higher fees than I’d been led to believe, and my bill was more than it ever was with you. But I stuck with it anyway, because I still thought I was getting what I wanted.

And imagine how hurt I was when I saw that right after I left, you went to Xfinity with other people! Ten years with me, and a month after I leave, you’re doing THAT? Well, I had no intention of coming back to you after I heard that.

I did see your Xfinity a few times though. I didn’t tell you that I saw it, because I couldn’t face you yet. But I saw. And I was so jealous, because even though I wasn’t ready to admit it, I missed you. And I wondered what was wrong with me that you couldn’t give ME Xfinity. I kept telling myself I’d made the right choice, because FiOS was giving me the things you weren’t. But that wasn’t true. And I wasn’t happy.

Last night was the final straw though. FiOS didn’t come home. Again. With no explanation, no reason, no warning. And as I sat there, with no cable, internet, or phone service, I asked myself what I was doing.

I tried calling last night to get an explanation about the sudden disappearing act. But the only answer I got was that I should wait at home from 8am today until 8pm for FiOS to come back. A twelve-hour window of waiting. And I said okay! That’s how bad the relationship had gotten. I was never a doormat like that before. And as I sat there with no distractions to prevent me from thinking about the situation, I realized that I deserve better than this. And the only time that I really GOT better treatment was when I was with you.

I don’t want to fight with you or rehash any of the problems that you and I had over the years. We were both wrong at times. But I realized something important last night: I don’t love FiOS. I don’t even LIKE FiOS. I liked the idea of FiOS, but the reality never once measured up to the image I had in my head. And in all the years I spent with you, I never felt as unappreciated as I did last night.

Comcast, I’m so sorry for the way I treated you. I should have told you what I was feeling and waited until you were ready to take the step to Xfinity with me. I know that now. And I don’t know if you can ever forgive me. But I hope you can. It’s over between me and FiOS and I wish I’d never opened my door that day. You’re the one that I want. The only one I can truly be happy with. So Comcast, baby, please, please come home.

Love,

Sara

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7 thoughts on “I hate FiOS… Comcast, baby PLEASE come home!

  1. Update: after scheduling for the fios guy to arrive AFTER 3, he called at noon to say he was at my house. Showed back up at 2:45, and has been "investigating the problem" for 45 minutes because he ignored me completely when i told him what the problem was when this same exact thing happened three weeks ago… i HATE THEM!!!!!

  2. I'd love to, but I have to try to get rid of my contract with Verizon first… That $360 early termination fee is a killer around the holidays!!! :-(But if my service goes out again, I'm DEMANDING that they release me from it without making me pay that, because it's getting ridiculous! (And Verizon Support is following me on Twitter now… Fail)

  3. Today was the last straw for Verizon. For the past month, I have been trying to get them out here to set up cable, phone service and other nice things that a 2014 era household should have. Today, they were supposed to show up at 4pm because I specifically called verizon customer service that no one will be home until 4pm. So it’s past 4pm and I decided to call Verizon Team to see where they are at. After a long pause of 25 minutes I was able to get an answer that sound like. ” oh yes, the technician did show up at 2pm.” However, I called them in the morning tell them that one one will be home at 1pm-3pm. And this is not their first mistakes or excuses to them not showing up at my house. There is a whole bunch of list of oh let’s see mis communication, unsatisfied customer services, and just a waste of my time.

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